General terms and conditions for use of the service of passenger transport by TaxiTransfersBG

When you book or use any of our services, howsoever as listed here below, you agree to these General Terms and Conditions.


• “General Terms and Conditions” shall mean the present General Terms and Conditions regarding use of the service of passenger transport by taxi provided by TaxiTransfersBG.

• “Service/The Service” shall mean passenger transport by taxi provided by TaxiTransfersBG<

• “We,” “Us,” and “Our” shall mean TaxiTransfersBG.

• “You,” “Your,” “User” shall mean the person who books a taxi, by any possible means as provided by us, namely: by phone, on-line, via Viber.

• “Driver” shall mean the person driving the vehicle during your journey.

• “As Directed” shall mean a journey for which no destination has been specified.

The Service

We provide the service of passenger transport by taxi on the territory of Europe with vehicles as per the requirement of the Bulgarian legislation. We provide this service with drivers with whom we are in contractual relations.

Terms of Use of the Service

You may use the service either without making a booking or by doing so using any of the means provided by us: by phone, on-line Viber, e-mail.

Book a Cab On-line

1. You can also book a cab on our on-line platform at TaxiTransfersBG.com. You need to give us the following personal data: name, surname, phone number and e-mail address.

2. You can also make a booking by filling in the following information: pick-up date and time; collection address; another address you want to go by; the destination of your trip; number of passengers; type of vehicle; mode of payment; whether your are carrying luggage. In this step you can also add other details about your trip in the box Notes to Driver. Here you need to indicate that you will be carrying a pet, the pet's size and whether the animal travels in a box/cage.

Lost Items

1. When you have left something behind in a cab of our company and are immediately aware of this, you can call our call centre at the phone numbers given in the Contact page in our website. Some of our channels of communication, such as Viber, make it possible to contact the driver as soon as you become aware that you have left something behind, immediately after having left the car. If more time has passed, you need to fill in the Contact Us box in the Contact page in our website, as soon as possible after finding out you left something behind in the taxicab.


1. If you have any complaints about the service, please call us on the phone number on the Contacts page of our website, during working hours, +359 879 314 378 or send us a message in the Contact Us box. You need to keep the cash receipt the driver has given you. We will duly consider your complaint in compliance with the requirements of the Consumer Protection Act.

Customer Feedback

In addition to the cases set out above, we can contact you in the event of a problem with your booking, for example, due to incorrectly given address or phone number, change in your account or other such, so that you correct the wrong information for future bookings.

Refusal to Take an Order and/or Carry Out Service

Our drivers can refuse to drive you if:
• They fear for their safety;
• You are apparently under the influence of alcohol or other substances of abuse;
• Your clothes, luggage, pets can soil or damage the car;
• Refuse to put on the safety belt;
• The road apparently does not allow passage by car without damages to the vehicle.

Our drivers can terminate the trip if:
• They reckon that during the trip your conduct endangers their safety;
• You behave aggressively or rudely;
• You eat, drink or smoke in the cab;
• You soil or damage the cab. In such a case you shall be held liable for the damage that was done.


1. The personal data you provide us with when you use our services, as set out in these General Terms and Conditions, are processed by us in accordance with our Privacy Policy.
2. You are responsible for all bookings you make by phone or with your Viber accounts and we shall not be liable for any costs associated with the respective telecommunication service used for the bookings.